Privacy policy

Overview

Journal-Up does its best to protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website. By using this website, you acknowledge that you have read and agreed to this Privacy Policy.

Section 1 — Information We Collect

We collect the following types of information when you visit our store, place an order, or contact us:

• Personal information: name, email address, shipping address, billing address, and phone number provided at checkout.
• Order information: products purchased, order history, and customer notes.
• Payment information: credit card or payment account details, processed securely through our payment providers. Journal-Up does not store full payment card numbers.
• Device and usage information: IP address, browser type, device identifiers, referring URLs, and pages visited, collected automatically through cookies and similar technologies.

You may choose not to provide certain information. However, please note that some features and services may not be available to you as a result.

Section 2 — How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and customer support.
• Communicate with you regarding your order, account, or inquiries.
• Send marketing emails or promotional updates, only when you have opted in.
• Improve our website, products, and overall customer experience.
• Detect and prevent fraud, abuse, and unauthorized access.
• Comply with applicable laws and legal obligations.

Section 3 — Protection of Information

Journal-Up implements physical, electronic, and procedural safeguards to protect your personal information against loss, misuse, unauthorized access, alteration, or disclosure.

All transactions on our website are processed through secure servers using industry-standard encryption (SSL/TLS). Your credit card and bank account information are stored only in encrypted form by our payment processors and are never stored in plain text on systems connected to the internet.

Access to your personal information is restricted to employees who need it to perform their duties, such as fulfilling orders or providing customer support. While we take every reasonable measure to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Section 4 — Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and support shopping cart functionality.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website, including the checkout process.

Section 5 — Third-Party Services

Our store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application, behind a firewall.

We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, shipping carriers, email marketing platforms, and analytics services. These providers only receive the information necessary to perform their specific function and are obligated to protect your data.

We may also disclose your personal information when required by law or in response to lawful requests by public authorities.

Section 6 — Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order processing, customer support, accounting, tax, and legal compliance. When your information is no longer needed, we will securely delete or anonymize it.

Section 7 — Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to legal retention requirements.
• Opt-out: unsubscribe from marketing emails at any time using the unsubscribe link in our messages.

To exercise any of these rights, please contact us at support@journal-up.com.

Section 8 — Children's Privacy

Journal-Up does not knowingly collect personal information from children under the age of 13. If you are under 13, you should not submit any personally identifiable information to Journal-Up without the consent of a parent or legal guardian. If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will delete that information promptly.

Section 9 — International Data Transfers

Journal-Up is operated from the Republic of Korea. If you access our website from outside South Korea, please be aware that your information may be transferred to, stored, and processed in South Korea or other countries where our service providers operate. By using our website, you consent to such transfers.

Section 10 — Notification of Changes

This Privacy Policy may be updated from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page, and we encourage you to review it regularly. Your continued use of our website following the posting of any changes constitutes acceptance of the revised Privacy Policy.

Section 11 — Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at support@journal-up.com.