FAQs
How can we help?
[ORDERING]
Q) Can I cancel my order?
A) We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
A) We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
[SHIPPING]
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Q) Do you ship to my country?
A) Yes, we do ship worldwide.
Q) What is the shipping policy?
A) Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Q) If my package was lost, stolen, or damaged!
A) Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.
[RETURNS & EXCHANGES]
Q) How do I return an item?
A) We want you to be completely satisfied with your purchase. Not the perfect fit? Just let us know—we’re happy to help! We offer free shipping on all U.S. returns.
Q) What's the return policy
A) A return must be requested 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed in that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase). Sets and Kits are not eligible for partial exchange or return.
Q) I am expecting a refund. How long does this take?
A) Please allow 6-12 business days for us to receive your order. Heads up—it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.
[OTHERS]
Q) What is the currency ?
A) All prices are stated in US dollar.
Q) If my parcel is caught at customs, how can I do ?
A) Customers are fully responsible for any customs-related issues such as customs taxes, transit duties, warehousing fee, etc and K-ZONE STUDIO is not required to handle such customs issues in each country.