Yes, a confirmation email is sent as soon as your order is placed. If you don't receive it within a few minutes, please check your spam or junk folder, or contact us at support@journal-up.com.

We completely understand, we change our minds too! Unfortunately, once an order is placed, we are unable to alter or cancel it. Cancellations and changes are only possible before the item has been shipped. Once dispatched, no changes can be made.

All Journal-up products are designed and handcrafted by our own team. We are not a distributor. Because each item is made to order, there is no traditional "restock" process. If a product is currently unavailable, it may be temporarily paused for production reasons. Feel free to contact us and we will let you know if and when it will be available again.

All prices on Journal-up are listed in US Dollars (USD).

Accepted payment methods are displayed at checkout and typically include major credit/debit cards, PayPal, and other available gateways.

We'd love to hear from you! Reach out via our Contact page or email us at support@journal-up.com. We aim to respond within 48 hours. Inquiries sent on Fridays will be replied to the following Monday (but possibly sooner).

Yes, we ship worldwide! You'll be asked to select a delivery method during checkout. If your country is not listed in our shipping options, please contact our support team at support@journal-up.com and we will do our best to arrange shipping for you.

Estimated delivery times after production is complete and the parcel departs from the carrier warehouse:

Actual times may vary depending on your location and customs processing.

All Journal-up products (except stickers) are handmade to order. Once your payment is confirmed, your item enters our production queue and is crafted in the order it was received. Dispatch typically takes 3 to 7 business days, though during high-demand periods, handmade items may take a little longer due to the nature of the craft. We appreciate your patience and promise it is worth the wait! Once shipped, you will receive a tracking notification by email.

We're so sorry to hear that! Please contact our support team at support@journal-up.com with your order number and any relevant details or photos. We will look into the matter and work with you to find the best resolution as quickly as possible.

Import duties and customs fees vary by country and are the responsibility of the recipient. If you need any documentation to help with customs clearance, please don't hesitate to contact us and we will be happy to assist.

Shipping fees are non-refundable in the case of returns. Please refer to our Shipping Policy for full details.

Because all of our products are handcrafted to order, we are unfortunately unable to accept returns. Each item is made especially for you, which means it cannot be resold once produced. We kindly ask for your understanding of this policy, which is inherent to the nature of handmade goods. If your item arrives damaged or there is an issue with your order, please contact us at support@journal-up.com and we will do everything we can to make it right.

We are so sorry to hear that! Please contact us at support@journal-up.com with your order number and a photo of the item. We will review your case promptly and find the best solution for you.

Yes! We love working on custom orders. Please submit your inquiry through our Custom Order page and our team will review your request and get back to you with a quote via email.

Production time varies depending on the complexity and quantity of the order. After your inquiry is reviewed, we will provide an estimated timeline along with the quote.

Not all custom requests can be fulfilled. Some designs or materials may not be available for production. We appreciate your understanding and will always do our best to find an alternative solution.

Yes! All of our pouches and accessories are handmade by craftsmen with over 20 years of experience. Each piece is carefully crafted to ensure the highest quality.

Wholesale and bulk ordering may be available depending on the product, as some items are suitable for larger quantities while others are not. Please submit your inquiry through our Custom Order page and a member of our team will review your request and reach out to you via email.

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